Refund Policy

1. Coin purchases

Coins purchased on the site are digital credits used to request content generations. Buying coins does not guarantee a specific result, as generation quality may vary according to the uploaded image, file quality, lighting, framing, connection, processing queue and AI technical limitations.

2. When a refund may be approved

A refund may be reviewed and approved in cases of duplicate charge, confirmed payment without coin delivery, proven technical failure that prevents generation and cannot be corrected, or unused balance within the legal withdrawal period applicable to online purchases.

When possible, before refunding, we may correct the balance, restore coins, release a new generation attempt or solve the reported failure.

3. When a refund may be refused

Coins already used in a completed generation are normally not refundable because the digital service was performed on demand and processing resources were consumed.

Requests may also be refused when based only on regret after using coins, subjective dissatisfaction with a technically delivered result, poor quality of the uploaded image, missing the download deadline, prohibited use, rule violations, fraud blocks, improper chargeback or insufficient information for verification.

4. Time-limited content

Generated content is available to the user only for the period stated on the site. The user is responsible for downloading the result within that period. Not downloading before expiration is not, by itself, a refund reason.

5. Right of withdrawal

When applicable, withdrawal requests for online purchases must be made within the legal period and may only involve unused balance. If coins have already been used to generate content, the request will be reviewed considering the on-demand execution of the digital service.

6. How to request a refund

The request must be sent through the support channel or contact email provided on the site, including the account email, purchase date, amount, payment proof or transaction identifier, number of coins involved and a description of the issue.

7. Refund deadline and method

When approved, the refund will preferably be made through the same payment method used for the purchase, subject to deadlines from the payment processor, bank, card issuer or intermediary platform.

8. Fraud, abuse and violations

Accounts involved in fraud, payment circumvention, use of images without consent, prohibited content, abusive chargebacks, improper resale, malicious automation or rule violations may have purchases, coins, generations and refund requests blocked while the case is reviewed.

9. Contact

Questions or refund requests must be sent through the support channel or contact email provided on the site.